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Project Proposal

Prepared for Jacquelynne Steves

👋🏻 Hey Chris!

thanks for your consideration to work with me (and your patience)!

You can consider your website to be the "storefront" for your business online, and doing the work to make your website reflect your brand and your business can be daunting sometimes.

​Regardless if you love or loathe technology, you're already making an effort to improve your efforts, so go you!!

​I'm so grateful that you're considering having me along for the ride to guide you and cheer you on along the way.

The goal of this proposal is to make sure our values align and that you’ll be satisfied with the work we’ve done together.

Website Challenges

Based on our call, you'd like to level up your business game by:

• Streamlining the customer experience between the shop on Shopify and the membership platform (MemberMouse on WordPress)

• Ensure customers have the same experience online, regardless of their device/screen size

• Optimizing Shopify website to encourage shoppers to consider joining the membership and making it easy for them to join

Ready to level up in your business?

I like to think of projects with clients are more like an adventure.

On this adventure, we tap into your expertise as a business owner, creative spirit, and empathetic human being. I'll serve as your "helpfun"* guide through all the tech, best practices, and industry stuff, not only setting things up for you, but teaching you how to use the tech in the method you learn best.

My goal for you:
is to feel confident and excited to send people to your website, and to give you the tools and tutorials for you to be able to adjust your content or your strategy down the road.

*Fun Fact:

a client sent me a review after working together, describing me as "helpfun." It was initially a typo, but the client opted to keep it in because they felt it described their experience when working with me.

Adventure Awaits!

aka what to expect when working with me

Ecommerce Arcade was founded to not only level-up the experiences of business owners like you, but also to utilize my own decade-long experience as a creative product-based business owner. That's why I tend to work differently than other agencies or freelancers. Here's what you can expect when working together with me:

Collaboration

I'm a huge believer in creating safe and supportive spaces for learning and collaboration.

You're a creative person, too, and I want to make sure we are honoring your creativity in a way that works beautifully with industry standards.

However, if there are things that I don't recommend based on best practices, I'll be sure to not only tell you the what, but also the why.

Support

I love teaching folks that they are capable of harnessing the very tech that may have frustrated them in the past.

When working together, please know there is no such thing as a stupid question, and there is no shame in asking the same question multiple times.

Everyone learns differently, and you'll receive tutorials that cater to your own style of learning (i.e., video, written, captions on video, etc.).

Accountability

AKA getting stuff done! Doing the work! Rolling up our sleeves--you name it.

Many clients I work with are capable of getting their website set up and launched, but they are already carrying a lot in their businesses.

You already know how important a website is for your business, and I'm happy to lighten your load and get this project across the finish line with you.

Chris, Here's How We'll Roll

While we'll be working together to build and launch your project, here's what you need to know about the experience:

Tools

You'll be invited to your own private Project Hub in Taskade, and you'll receive content requests and preferences forms via Content Snare- and you'll be provided tutorials walking you through getting set up and how to use each tool. 

Content

You'll be providing all the content, assets, information, and preferences for your project, and you'll have tutorials guiding you along the way in your Taskade project. It helps that you've already got a Shopify website up and running, as that will save a lot of time!

If you have a question or get stuck or need clarity, you'll be able to message me one on one through Taskade. You'll receive a quicker response than email!

I'll be checking in with you periodically to help support you while you complete the assignments in your Taskade project. 

Timeline

Your project completion timeline will be dependent on how quickly and thoroughly you complete the required assignments in your project. However, clients already using Shopify tend to launch sooner than clients who are brand new to ecommerce or are migrating from another platform.

Typically it takes clients anywhere from 2 weeks to a month to complete their assignments, so be sure to schedule time for yourself to work on this. You'll have tutorials and guidance the entire way through your assignments, and if you get stuck or have questions, you'll be able to message me through Taskade for quick answers. 

Once your assignments are done, I'll roll up my sleeves and get to work. You'll even be able to set a response cadence that will work with your current bandwidth- this can affect your eventual launch date, but I like to give clients the option to go quicker or slower so they can ensure they've got enough time to not only respond to updates from me, but also so, you know, they can live their lives and run their businesses.

The majority of projects that end up delayed or paused are waiting on content or information from clients. This is why I request content and preferences are submitted first- once I have all the information I need, I can complete your project so much quicker! 

If you're worried you might not have a moment to adjust any information before launch, fret not-- there's a plan for that:

🖥 Shopify Website

• We'll kick things off with a Zoom call where we'll chat about your business goals, website challenges and wishlist

• We'll take a peek at your traffic and analytics so we can make data-driven decisions

• You'll submit preferences and content via tasks that are segmented into manageable chunks

• We'll go theme shopping! You'll get to peruse a handful of themes I select and choose the one that fits your goals and your budget (theme prices range from free to $500 - all are one-time fees)

• We'll kick off this phase with a planning call, where we'll also walk through your Shopify admin (if needed)

• We'll draft your website framework based on your Scope of Work

• I'll design and configure your website tailored to your brand identity and current best practices

• We'll cover how to create product and category listings, and you'll get cracking on adding your product assortment (if needed)

• We'll kick off this phase with a Zoom screenshare call, aka a Shopify theme customizer tour. I'll hand over the controls and let you drive so you'll feel confident and familiar with your website and how to make changes

• We'll get into the nitty gritty with setting up your shipping, payment, and taxes settings based on your preferences (if they are in need of adjustment)

• We'll integrate apps based on best practices and your Scope of Work

• We'll set up and configure additional sales channels (POS, Facebook, Instagram, etc.) based on your Scope of Work

• We'll kick off this phase with (you guessed it) a handoff call, where I'll transfer ownership of your shiny new Shopify website over to you

• We'll make any last-minute adjustments

• Then it'll be time to thoroughly test your website! You'll get some time to test out your site and a handy checklist to guide you along and help us find any areas where additional tutorials or guides are needed to set you up for success

• Woohoo, the day is finally here! We'll schedule a launch day call, where you'll get support to your beautiful new website!

• We'll celebrate and switch gears to your support phase

• You'll get 30 days of post-launch support OR 3 30-minute support calls over the course of three months

• Once your support phase concludes we'll either wrap up your project or (if available) you can opt into a continuing support retainer package

"What do you want me to do?" you might ask

We can't call this a creative collaboration without the best part: you! To make this project reflect your business and goals, there will be some homework involved. Don't worry, there will be tutorials and prompts guiding you through this process- no blank screens here:

• Welcome Survey

• Business Details Survey

• Ideal Customer Exercise

• The Heart of Your Business Questionnaire

• Grant access to your Google Analytics account

• Online Store Preferences

• Image Optimization Tutorial

• Brand Identity Assets

• Typography Preferences

• Product Categories Survey

• Hero/Lifestyle Photography

• About Page Photography

• Home Page Copywriting

• About Page Copywriting

• Policies Review

• App Preferences and Audit

"Working with Holly was like a huge weight lifted off my shoulders. She was so easy to work with, knowledgeable, and able to work with me to create some specific requests I had about setting up my shop and website. Highly recommend her!!"

--Tara Faughnan

QUILT PATTERN DESIGNER

Scope of Work - Shopify Website

Here's a detailed breakdown of what we'll be accomplishing together:

• Private project managment platform access for questions and quick communication

• Source a variety of Shopify themes based on your goals for the website and for optimization purposes

• Implement selected Shopify theme for the site (the theme you select will either be added to the project invoice or you can opt to pay for it yourself).

• Integration of brand identity throughout Shopify theme- this includes logo, typography, colors, etc. (if needed)

• Craft an intelligent and effective information and content architecture

• Draft custom navigation/menus with conversion rate optimization in mind

• Home Page setup, including sections, reviews, and Instagram app integration (app if desired)

• Collection Page customization, including setup of up to five different collection page templates

• Collection page description writing/guidance (this helps with SEO)

• Product Page customization, including setup of up to five different product page templates

• Tutorial of alt text for product images (accessibility and SEO)

• Integration of product reviews app

• Integration of Instagram feed app

• Integration of bundles app

• Integration of free shipping app

• Social media integration

• Setup of up to 5 information pages (About, Membership, Contact, FAQ, Errata/Corrections, etc.)

• Newsletter platform integration

• Store checkout customization

• Option to opt into terms management via Termageddon, guidance on boilerplate Privacy Policy, Terms of Service, returns/shipping pages, GDPR, and CCPA

• Shipping rate setup guidance

• Regular status updates based on your selected cadence

• 1 hour Zoom screenshare (recorded) walking you though your Shopify theme customizer

• Video tutorials covering: 

- Google Analytics
- Image optimization
- Photography
- Product categories
- Product setup
- Guidance on Hero photography, About Page photography
- Guidance on Home Page copywriting, About page copywriting
- Payment preferences and tax resources
- Shipping setup and strategy

• Launch support

• 30 days of post-launch support OR 3 30-minute support calls over the course of three months

• Option to enroll in continuing support retainer package

• Other goodies to support you throughout this adventure!

Deliverables

This is what I'll be making and delivering to you at the end of this project

In exchange for payment of the price outlined below, I will create and deliver the following items:

Shopify website design and optimization
• 1 customized and optimized Shopify theme for Jacquelynne Steves


Tutorials and Guides
See Scope of Work for specific tutorial line items

THEME SETUP

Development Caveat

The theme setup for the site will be using a pre-coded Shopify theme and customizing it as much as possible to match your brand identity.

A thorough mobile review is included, and the theme will be set up and customized for an optimal experience, no matter the device screen size.

Keep in mind that Holly is not a developer and is knowledgeable of only a little bit of HTML and JavaScript. There may be some features or requests where a developer would need to be hired to implement; this is usually on a case-by-case basis. If the case of hiring a developer is desired, it will be discussed with you first, and the tasks involved to set up this workflow may occur post-launch. This work will be billed hourly and would be outside the scope of work and project invoicing totals.

Packages + Pricing

Shopify Website

Website analysis, Shopify theme curation, theme setup, design, customization, optimization, development, tutorials, and everything in the above Scope of Work unless specified.

$5000

Website Copywriting (recommended add-on)

Add copywriting to your scope of work and I will take care of writing the copy for your Home Page, About Page, up to five Collection pages, and up to five Product descriptions.

$500

Big, Beautiful Branding Bundle

Target customer discovery, brand story, Logo design and brand identity design, and everything in the above Scope of Work and Deliverables

$5000

Custom Illustrated Icons (optional add-on)

3-5 Custom illustrated icons to use on your website or marketing materials.

$500

Ready to rock & roll?

⚡️ Take your time to review the proposed scope of work, timeline, and project package options

⚡️ If everything looks good, select the options and add-ons below, then sign this proposal below by typing your name and clicking "Submit.".

⚡️ Once you sign this proposal, you'll be sent a project agreement and invoice. Upon completion of your agreement and invoice, you'll receive an email containing info on getting access to the tools we'll use throughout this project.

Questions? Let me know!

💌: hello@ecommercearcade.com

Authorization to Proceed

If all of this looks good to you, let's formalize this agreement

Your commitment to this project will be directly reflected in the results. By hiring Holly you've enlisted my expertise at how best to accomplish the goals that you and I have defined. In order to accomplish those goals I require your participation and cooperation -- even if you don't fully understand some of the elements of that participation (which I'll work hard to make clear). 

If you'd like to make changes or something isn't right, please let me know

I value your time and budget and I'm a fan of getting everything on paper (with i's dotted and t's crossed!). If I've missed anything or something isn't right, please email me at hello@ecommercearcade.com.

Email address you'd like to use for this project (this address will be used for sending invitations to your project tools, etc.):